Privacy policy.
Introduction
This privacy notice explains how WeBloom collects, uses, and protects your personal information when you engage with our psychological services. We are committed to keeping your information safe, confidential, and transparent in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Personal Data We Collect
In order to provide psychological services, WeBloom may collect the following information:
Biographical information (such as your name, date of birth, gender, address, and contact details).
Medical information (details about your health that are relevant to therapy).
Confidential questionnaire on life history (including relevant family, medical, psychological, and social background).
Therapy session notes (confidential notes made during and after sessions).
All of this information is provided directly by you, the client. We do not obtain personal data about you from any other source, unless specifically requested with your consent.
Why We Collect and Use Your Information
Your personal information is collected and used to:
Provide you with safe, effective, and tailored psychological services.
Maintain accurate clinical and medical records as required by professional standards.
Communicate with you regarding appointments and therapy.
Comply with legal and professional obligations.
Our Lawful Basis for Processing Data
Under the UK GDPR, the lawful bases we rely on for processing your personal information are:
Consent – where you have given clear permission for us to process your data.
Contract – processing is necessary for us to deliver the psychological service you have requested.
Legal obligation – where required by law (for example, safeguarding concerns or court orders).
Special category data (health information) – processed under Article 9(2)(h) of the UK GDPR, which allows health professionals to use such data for the purposes of providing health or social care.
Who We Share Your Information With
Your information is kept confidential. It will only be shared in the following circumstances:
With your GP or another medical professional if your psychologist believes it is necessary to protect your health.
Where required by law and the Code of Professional Ethics for Psychologists (for example, safeguarding concerns or a court order).
We do not sell or share your information with marketing or commercial organisations.
How Long We Keep Your Information
Therapy session notes, biographical information, medical information, and questionnaires are retained for 5 years after the end of therapy.
After this period, all records are securely destroyed.
Your Rights
Under data protection law, you have rights including:
Access – You can request a copy of the personal information we hold about you.
Rectification – You can ask us to correct any information that is inaccurate or incomplete.
Erasure – You can request deletion of your information once it is no longer necessary.
Restriction – You can ask us to limit how we use your data.
Portability – You can request your data in a format to transfer to another provider.
Objection – You can object to processing in certain circumstances.
To exercise any of these rights, please contact: Angela Catlett at www.webloom.co.uk or 07557 733310.
How to Complain
If you have concerns about how your data is handled, please contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:
Website: www.ico.org.uk
Helpline: 0303 123 1113